Support
Sealed support: help, contact and common questions
Email support@loopware.app for help with Sealed. Most questions already have an answer below: a forgotten passcode, a new iPhone, backup, subscriptions and shares. Please don’t put your passcode or your recovery key in an email.
Contact
Write to support@loopware.app. In Sealed, Settings has an About section with Contact Support, Privacy Policy and Terms of Use.
When you write, it helps to say which iPhone you have, which iOS version it runs, what you tapped and what you saw. Leave out your passcode, your recovery key and any share passphrase.
If you received a share
A Sealed share is a file that ends in .bbvshare, called a Sealed Encrypted Share. Here is how to open one.
Questions and answers
I forgot my passcode. What do I do?
If you forget your passcode, your recovery key lets you set a new one. Anyone who has your recovery key and your iPhone or your iCloud backup can open your vault. Because your key never reaches us, we cannot recover your vault or reset your passcode for you.
I can’t find my recovery key.
While your vault is open you can see your recovery key again in Settings, under Sync & Backup, then Recovery Key. Anyone who has your recovery key and your iPhone or your iCloud backup can open your vault. Because your key never reaches us, we cannot recover your vault or reset your passcode for you.
I have a new iPhone. How do I get my vault back?
You can restore your vault on a new iPhone from your backup, with your recovery key. Your vault key stays on the iPhone it was made on, so on a new iPhone Sealed asks for your recovery key. Encrypted iCloud backup is free.
Does backup cost anything, or use my storage?
Encrypted iCloud backup is free. The first time you save your recovery key, Sealed also turns on iCloud Backup, which is free. Backup uses your iCloud storage, and when it is full Sealed says so and stops adding new items. You can switch iCloud Backup off again in Settings, under Sync & Backup. Space Saver, part of Sealed Pro, keeps originals in your encrypted iCloud backup and frees space on your iPhone.
How do I cancel Sealed Pro?
You can manage or cancel a subscription at any time in Settings, under your name, then Subscriptions. If you allow notifications, Sealed reminds you two days before a free trial ends.
I paid for Sealed Pro. How do I get it back on a new phone?
Sign in to the App Store with the same Apple Account you bought it with. Settings has a Restore Purchases button under Subscription, for a purchase made with the same Apple Account. The paywall has a Restore button for a purchase you made earlier.
What happens to my vault if I delete the app?
If you delete Sealed from an iPhone while iCloud Backup is off, the vault on that iPhone is deleted with it. Delete All Data erases your vault from the iPhone and, when iCloud can be reached, your encrypted backup too.
Someone sent me a .bbvshare file. How do I open it?
A Sealed share is a file that ends in .bbvshare, called a Sealed Encrypted Share. The person who receives a share needs Sealed and the passphrase, with no account and no server. To open a share you unlock your vault, enter the passphrase, and the item is added to your vault.
Which iPhones and iOS versions does Sealed support?
Sealed runs on iPhone and iPad. Sealed needs iOS 17.0 or later.
Where are the privacy policy and the terms?
https://loopware.app/privacy#sealed is the privacy policy and https://loopware.app/terms is the terms of use. In Sealed, Settings has an About section with Contact Support, Privacy Policy and Terms of Use.
Get Sealed
Sealed is free to download, and Sealed Pro is an optional in-app purchase.
